UPS currently offers the broadest portfolio of returns options in the industry and continues to innovate to create value for retailers and end consumers. UPS is offering a new service that will make returns easier and more convenient for your customers.  With UPS Returns® Flexible Access, your customers can conveniently tender their packages at thousands of UPS and U.S. Postal Service locations, including their local Post Office™ or personal mailbox.

For companies interested in providing a streamlined returns process, UPS Returns Flexible Access can help your customers make their returns with less hassle. You get the reliability and visibility of shipping with UPS, with fewer customer inquiries, leading to improved customer satisfaction and more repeat business.

Tell Me More about UPS Returns Flexible Access
To request that UPS contact you regarding UPS Returns Flexible Access, send an email to flexibleaccess@ups.com. Include your name, title address, phone number and UPS account number. Please note the approximate number of returns your company has per day and indicate if you currently offer your customers a pre-paid returns program.